Return Policy

DNX Refund & Return Policy

(For High-End Apparel Only)

At DNX, we are committed to providing premium-quality apparel and exceptional customer service. If you are not completely satisfied with your purchase, we are happy to assist—subject to the terms and conditions outlined below.

Policy Validity

This Refund & Return Policy is valid for 60 days from the date of delivery.
If more than 60 days have passed since your order was delivered, we are unable to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, all items must meet all of the following conditions:

  • Unworn and unwashed

  • In the same condition as received

  • With all original tags, dust bags, and original packaging intact

Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or made-to-order apparel

  • Final sale or promotional discounted items

  • Items that have been worn, washed, damaged, altered, or misused

  • Items returned without original tags or packaging

Refund Process

Once your returned item is received and inspected:

  • You will receive an email notification confirming receipt of your return

  • You will be notified of approval or rejection of your refund

If approved:

  • The refund amount (excluding original shipping costs, which are non-refundable) will be credited to your original method of payment within 1–3 business days

Late or Missing Refunds

If you have not received your refund:

  1. Please check your bank account or credit card statement again

  2. Contact your bank or credit card provider, as processing times may vary

  3. If the issue persists, please contact our customer support team for assistance

Exchanges

We only replace items if they are defective or damaged upon arrival.
If you need to exchange an item for the same product, please contact our customer support team with your order details before returning the item.

Return Shipping Address

Please send all approved returns to the following address:

DNX Warehouse
809 Wall St
Los Angeles, CA 90014
United States

Shipping Notes

  • Return shipping costs are the responsibility of the customer and are non-refundable

  • We strongly recommend using a trackable shipping service for all returns

  • DNX is not responsible for lost or missing return shipments without valid tracking information

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: support@dnxbrand.com

All inquiries will be responded to within 24 business hours. Thank you for your understanding and support.